Oh, those pesky details- all the 'small stuff' that can grow into 'large costly problems' if left unchecked, and may determine the success or failure of any enterprise.   If you Rent, Manage, and Service Pooled, Closed-Loop Returnable Container Systems, you'd better have a keen respect for the potential consequences of those 'detail' challenges.  That means you must anticipate them, create contingency plans across operational teams to address them, and most significantly, you must act to resolve issues when they emerge- 24/7.   For Tosca Limited, the Account Management and Customer Support Team is deployed on the front line of issue prevention and resolution, fully engaged with both the needs of each customer, and with coordinating Tosca's total response.  You might say, they're the detail, Detail.

During the Customer transition to a dedicated RPC solution with Tosca, an Account Manager is there to smooth the process, and to provide the forward momentum for Start-Up.   Prepared for long-term commitment, Tosca Account Managers immerse themselves in every aspect of the project.   It is their responsibility to develop strong relationships built on mutual trust, and Account Managers work to accurately interpret, and to communicate evolving customer needs.  In this effort, they pursue continuous service improvements with the Support Team, and even conduct on-site training sessions as customer personnel adapt to process change.

Account Managers also serve as a link connecting Customers, their Supply Chain Partners, and the Tosca Operations Teams.  As the essential 'point of contact' for all participants, Tosca Account Managers assure that issues are foreseen, and proactively eliminated if possible, and that every problem identified is worked through, and resolved expeditiously.   First in the line of fire, and masters of collaborative Pooling techniques, Tosca Account Managers are always on the job.  Because that's what Tosca's unique, dedicated  Returnable Container Systems and Services are all about!